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The Intelis Route Request Processor interfaces with the Teltronics switch
via its Host Interface Link (HIL), using RS-232 or TCP/IP. Its purpose is
to redirect incoming calls to programmable destinations based on
user-configurable internal routing tables, time-of-day, and
characteristics of the incoming call.
The system is fully redundant with no single point of failure. Under
normal operations, the iRRP accesses a central database for routing
instructions. The iRRP periodically updates a local database coopy. In the
event of the server or network failure, the system automatically uses the
local database copy for uninterrupted service. When the central server
again becomes available, the iRRP reconnects to the primary database.
Applications
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Route incoming calls to the store or service center nearest to
the caller |
- Insurance Response Center
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Route incoming calls to the most convenient agent, adjuster,
claim center |
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Route calls to the appropriate ACD group or call center |
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Route calls to the appropriate conference bridge |
- Equal Access Call Restrictions
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Allow and/or block calls to specific international destinations
based upon ANI |
Features
- Supports redundant HIL links
- Hot standby redundancy architecture
- Load sharing capabilities
- No single point of failure
- Automatic switch to local database in the event of a LAN or server failure
- Automatic local database backup at user-configurable interval
- Designed for easy adaptability to custom platform conditions
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Routing Parameters
- DNIS
- ANI
- Called Number
- Info Digits
- Incoming Trunk Group
- V&H Table
- Customized data
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Technologies
- Windows NT
- C++
- Local Tables FoxPro
- Primary Table SQL Server (ODBC)
- OpenLAN or
RS-232 Serial HIL
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