 |
The Intelis Automated Call Processor is a
third-generation Interactive Voice Response
Unit designed to interface with the Teltronics switching platform. The iACP supports
up to two (2) T1 telephony interfaces and takes advantage of the Teltronics switch's
high speed out-of-band signaling Host Interface Link (HIL). The iACP supports up
to four (4) RS-232 HIL circuits or OpenLAN.
The iACP enables users to create a highly programmable service environment. It
uses an Intelis proprietary voice response language to create custom voice
response applications. This programming language (iRULES) is highly
configurable and easy to use. This allows custom application development
to be carried out at a low cost and with an industry-leading time to market.
Applications
|
- 1-800 Dial Around Call Processing
|
Allows the user to combine classic toll and proprietary calling card
call processing including enhanced features such as speed dialing and
voice messaging. |
- Enhanced Travel Card Call Processing
|
Allows the user to complete long distance calls using a proprietary
calling card. |
|
|
Allows the user to reach the desired extension or department through a
voice menu system. The user may additionally enter data that is "whispered"
to the ACD agent. |
- Automated Directory Assistance
|
Prompts callers to speak "state", "city", and "listing" as a front-end
to directory assistance applications. May also provide automated number
delivery and call completion. |
Functionality and Features
- Calling card and credit card call completion
- Travel card services and call completion
- Programmable voice menus
- Voice store-and-forward ("whisper")
- Easily customized to provide unique features
|
Technologies
- Windows NT and C++
- Proprietary, rules-based scripting language (iRULES)
- SQL server (ODBC-compliant) database
- Dialogic and NMS voice board support
- N+1 redundancy
|
|
