FOR IMMEDIATE RELEASE Contacts:
Operator Services Manager
ENMR • Plateau
ENMR • Plateau Announces Deployment
Intelis’ Enhanced Operator Services Platform
CLOVIS, New Mexico and ALPHARETTA, Georgia, June 8, 2009 – ENMR • Plateau, a full-service communications company, announced it has successfully deployed the Intelis Enhanced Operator Services platform. ENMR • Plateau is currently using the Intelis platform for traditional Operator Services including Directory Assistance and Toll and Assist. ENMR • Plateau is also taking advantage of the platform’s open architecture using it as an attendant for incoming calls to ENMR • Plateau’s business office and for agents to place outbound customer survey calls.
“In keeping with our constant pursuit to offer our subscribers and wholesale customers the best possible value, we embarked on an effort to replace our legacy operator services platform with a platform that offered more services at a lower price. After evaluating several systems, we chose the Intelis Enhanced Operator Services platform due to its use of current technology and open architecture all at a price point that represented real value” said Jeff Moore, Chief Operating Officer, Wireline Division, ENMR • Plateau. “It is important to us that we maintain an operator center using agents from within our local community. The Intelis platform allows us to do so at a price that meets our business objectives” he added.
“We are thrilled that ENMR • Plateau chose Intelis to replace their legacy operator services switch,” said John Marshall, President, Intelis. “ENMR • Plateau is a forward-thinking communications company that provides state-of-the-art services. We are honored to be part of their network and to have earned their Operator Services switching business”.
“The list of experts in Operator Services is short. Intelis’ knowledge of this industry along with their advanced technology, reasonable price, and ability to add additional revenue-generating applications clearly puts Intelis on the top of this list. The ease in which we were able to move our existing traffic to the Intelis platform confirmed we made the right choice,” concluded Mr. Moore.
ENMR • Plateau Telecommunications is a highly-regarded telephone cooperative providing the following Eastern New Mexico and West Texas areas with state-of-the-art wireline, wireless and Internet communication services: Anton Chico, Bellview, Bingham, Clayton, Clovis South, Conchas Dam, Corona, El Valle, Farwell, Ft. Sumner, Grady, House, Logan, Mosquero, Nara Visa, Pleasant Hill, Ragland, Ranchvale, Roy, San Jon, Santa Rosa, Trementina, Vaughn, Weber City, and White Lakes. For further information, please visit www.enmr.com.
Intelis is the premier provider of turnkey Operator Services switching platforms. The platform supports both automated and live agent positions performing the required features of Operator Services including Directory Assistance, Toll & Assist, and Rate Quotes. The VoIP-enabled platform also supports additional revenue-generating applications such as Enhanced Directory Assistance, Answering Service, and Customer Support applications. The open interface allows customers to easily add additional revenue-generating third-party applications. Intelis’ customer base includes RBOCs, Independent Telephone Companies, Competitive Local Exchange Carriers and Long Distance Carriers. For further information, please visit www.intelis-inc.com.